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Tight and not so comfortable business class seats . Crew below average. Very formal, no smiles, and kind of confused when serving meals. AZUL used to be much better on all above subjects. That's is what monopoly does to its customers.

When you buy your ticket, there is a message for a free cabin luggage and a bag. While boarding, they push you to dispatch you hand luggage. When you enter in the plane, you realize that the place to accommodate the hand luggage is empty. In the arriving, you take a long time waiting for your hand luggage which should fly in the cabin.

No entertainment available on this flight. Only crackers and juice were served too.

Pontualidade continua sendo o ponto forte da Azul. Quando ela não desmarca o vôo, é claro. Na ida foi tudo bonitinho: tv, wi-fi... Na volta eqtos não funcionavam. Importante é chegar bem.

Por cinco minutos (55 min antes da decolagem) fui impedido de entregar a bagagem pois o check-in estava "finalizado ". Tive que ir de Viracopos para Congonhas. Após embarcar aguardamos por mais de uma hora de atraso para decolar, ao inves de chegar às 9h, cheguei às 16h no RJ, perdendo o evento que era às 15h.

Não teve viagem alguma, a 123 milhas faliu e eu desisti da viagem.

Um vôo de mais de 4 horas e não tem nada de entretenimento

I was surprised that someone of the crew can speak French, my mother tongue

All the service was very good. The only thing was that the flight was delayed. We didn't miss the connection, but other passangers were about to.

We only had 1hr connecting in Ft Lauderdale. Kayak should not have allowed this short a connection time, as FLL requires a change of terminal (exit the airport and get on a bus), so we missed our connecting flight home to San Diego.

Awful. Flight was continuously getting delayed and gates kept changing without any reason. Flight was delayed for more then 3 hours

Rated entertainment as Mediocre as there were major problems with the Infotainment system that took probably a half hour for them to fix.

Delta crushed it. Flight attendant in first was attentive and just never stopped. Honestly one of the best domestic flights I’ve been on.

The 1st class male crew member was very pleasant - the short female with round glasses , maybe in 50’s had no personality- never spoke when delivering my food, drink, & never smiled the whole trip! In fact looked annoyed when the boarding proses was happening- I would never hire this woman - unfriendly . Have never dealt with a crew member like her-

Best airline! Always friendly and welcoming. Skyclub was great and loved the fast free wifi on board. I also love that you can pre-order your meal on the app!

The plane was FREEZING SEATS UNCOMFORTABLE Otherwise smooth Thank you

Delayed due to an ill passenger after loading. Not preventable on Delta's part. Was in first class. The seats are becoming worn and detaching from their velcro attachments. Only got snacks on flight. The attendant was not the friendliest.

I'm a larger, athletic guy (6'2", 260lbs powerlifter) and I found the seats incredibly uncomfortable with minimal leg room, especially in a window seat. Now, I full understand that being smaller may change my view but even if I was 80lbs less, my legs would be the same size and I was sandwiched between my seat and the seat in front of me.

This flight was ridiculous. I had to have a connecting flight from New York to orlando Florida??? The flight left late and because it was a short flight there was no first class amenities. I had one alcohol drink. The flight crew was fine, but it sure did not feel like first class. Delta to me dropped the ball by giving me a connecting flight. By the time we got to Raleigh we would have missed the next flight. Lucky for me the flight never came so now I was stuck waiting for a later flight that came in late also.

I liked the ease of checking in, luggage check in, wheel chair assistance, boarding and flight.

The seats had plenty of leg room and the staff were very nice.

Copa performed as expected for the amount of money I was willing to spend for the flight; it wasn’t exceptional but it was not bad in any way either. The crew was good; friendly and straightforward. The food was airplane food, so no expectations there and the entertainment was lacking but that was my fault for owning an IPhone with a charging port that’s not compatible with the rest of the world. I’d fly Copa again.

Left my bags in origin city on a business class ticket , spent about 2-3 days in the same clothes plus the flight .

the planes are not modern there are no phone chargers

As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.

LOCKED MY BAG WITHOUT CONSENT. Had to have my zippers cut upon arrival in Costa Rica.

Not enough legroom on flight. I was never offered the option of purchasing a seat with more legroom.

I had an 9 hr layover continuing on to Ushuaia. I expected to have to get my luggage & do customs but I did not expect Aerolinas Argentinas to make me sit with all of my luggage for 7 hours in the entrance part of the airport before they would let us re-check our bags & get back in where there are seats. People were sitting on the floor everywhere.

This is the worst airline I have used in my 30 years of travel. The boarding process was an absolute nightmare with endless lines. It took 4 hrs to get to gate while in Bunoes Aires. Also, they change flight times and gates several times leading us to go to multiple gates. Never will fly this airline again

Aerilineas changed my airport from aero parque to Ezeiza and didn’t take care of my transport. Seats were mediocre and ground personal weren’t very helpful. Too bad that’s the only option to fly to El calafate. Bad service, bad company

Better snacks options for a 3.25 hour flight . There was only 1 choice - a fruit granola bar .

I liked the airport and aircraft crew. I disliked the fact that I and TSA pre check approved but this airline is not affiliated to the program. I was 4 hours befor departure and I barely made it to the gate. The airline does not allow to buy extra luggage online. After waiting 1 hour and 45 minutes to check in my luggage I had to do another line to pay my luggage with another hour of waiting. Only one airline person to process payment. This is ridiculous and I saw so many elderly people struggling in line waiting long hours.

everything, disorganized, the flight was delayed an hour and twenty minutes without any explanation

Solo diré que mi vuelo tuvo 5 horas y media de atraso. Jamás explicaron el motivo y se tomaban el tiempo del mundo para anunciar su siguiente retraso. Es más, esperaban a que llegara la hora de la supuesta salida para decir que se retrasaba nuevamente por otra siguiente hora. Implicó que tuvimos que pagar gastos extrae por el alquiler de nuestro auto y cuando le planteamos a customer services se desentendieron totalmente. Nada profesionales novel dios. Tengo tanto que decir en contra de aerolíneas argentinas que prefiero parar acá. Terrible, terrible, terrible

Boarding was efficient and painless. Food was not supplied. It will be good if some chips or biscuits can be provided.

no usb conector. i freeze out all the flight, 2 blankets were not enough, apparently air conditioning cannot be tune. a seat side of mine has to be move because water falls from the upper luggage compartment

I arrived 59 minutes before the flight in Tampa due to Massive traffic jam and the flight was closed and I was told that I’d simply have to “book a new ticket on line myself and the gate agents couldn’t help me”. Even though the flight was delayed over 30 minutes, (leaving one hour and 29 minutes before departure, they refused to assist in any way explaining that it’s automatic and there can be no exceptions. Horrible experience due to poor management at gate. I fly this option 2-3 times a year and have a good experience with the cabin crew etc. But, Tampa agents are not trained or allowed customer service. I once was a gate agent for USAir, I know times have changed, but forcing me to purchase a new ticket and complete indifference and inconvenience. No thanks

Crew members were good. Seats were packed and too tight .

Carry on luggage size for economy passengers significantly smaller than other airlines, so nearly all ecomy passengers had their bags taken and checked.

Had a short layover in Zurich, luggage marked expedite and short layover but still didn’t get luggage when arrived in Split until 3 days later even though husband got his.

On time flight, I requested wheelchair in Zurich , when I arrived they were no where to be found, I had one hour between flights I had to walk with great difficulty.

We had issues with upgrading our seats. The flight itself was fine.

Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!

So terrible. They would not rebook me for a flight until 2 days. I had to spend so much money to get my own flight. They were rude and not helpful.

Overall a good experience, the flight was on time, the crew very attentive and friendly. However the seats are too cramped, there is no space, and as soon as the person in front reclines the seat, it's literally in your face.

Bag lost. Lost bag recovery process is an unsatisfying customer experience. Because 1) bag is still lost but also 2) the process is outdated and form-heavy and 3) in our case also involved a long line.